Learn English for Call Centers and Customer Service Jobs

I got 10 of 10 :) thankyou Rebecca…

mg81

Really? You passed the quiz with flying colors. Good for you Mg81!

Polite language makes a difference everywhere; no matter what your occupation or profession is.

Short, but very interesting lesson Rebecca.
Would be possible for you to develop a lesson on polite languguage when arguing with someone?

Thanks for sharing this lesson with us Rebecca.

Regards.

Regino

Hello, I agree with you.

Júlio César L Sousa

Thanks!

Please tell me how I can strong my verb and writing skills.

Rooplal Kashyap

Congratulations! I wish you all the best.

Rebecca

THANKS TO YOU :)

Hamood Ali

thanks

ayaz-habash

short video , but useful as usual .thank you so much Rebecca.

Mossab Mahmoud

thank u rebecca

Sayed

Great lessons.

mohan89great

I’m afraid I didn’t pay attention to polite/impolite way of speaking earlier. Thank you very much for this lesson Rebecca. I hope politeness will help me to connect better and be more helpful in the future.

Eugenek27

Glad to hear the lesson helped you. All the best.

Rebecca

I’m afraid that me too. Unfortunately I couldn’t feel the difference before. Now I’ll try to do. Thank you Rebecca.

Alikmalikk70

Thank you kindly.

Vivimi

Thank you Rebecca

Ukrit

Hi Rebecca, I would love to be the first person that comment on your new lesson. Your class is very informative and I do love it. Thank you very much. I hope you doing well and keep making more interesting lessons.

VietNam1984

Thank you very much for your feedback. I’m very happy to know the lesson helped you. I wish you all the best.

Rebecca

Hi Rebecca, Im very happy to be the first person had a comment on your lesson but I have not known why my comment is not appeared. Thank you so much.

VietNam1984

Hi there! Your comment had to be manually approved. If you leave the same comment multiple times in a row, the website will think it’s spam.

engVid Moderator

Thank you very much Rebecca!
Nice and useful lesson as usual ;)

knopfler86

I enjoy this lesson so much because it’s short but very useful and easy to apply to life

Thuy Linh Le

Great! Thanks; that was the idea. All the best to you.

Rebecca

Hello teacher i want to imrove my english by making friends i want to call them and talk to them can you help me please

Roqiqattan

Very well orginazed this video by educationalist, we are human which one of the top creation of whole, and become in shape of human we care about all humanity and this is the tool where we used more politeness and sophistication to give respect others.

Muhammad Abbas

Thanks for promoting the cause of greater caring in the world. I wish you all the best.

Rebecca

Thanks

Muhammad Abbas

It’s very important to understand like this video if you want find good job or speak with custmors.
Thank you very much Rebecca..

Abdalmajeed

Yes, it will make a big difference in your professional and personal life if you relate to people in a more polite manner. All the best to you.

Rebecca

Good and useful lesson as usual )) thank you very much Rebecca ..

Sidar

Very well organised this video by Rebecca !

rameshwar rao p

Thank you to much Rebeka it will help me a lot

dmachado123

You wanted to say: “Thank you very much”; I thank you for your feedback. This earlier lesson of mine may help you master this vocabulary point:

https://www.engvid.com/confusing-words-very-too/

All the best to you.

Rebecca

Thank you

Mouhcine tene

thank you

Bato

thank you very much and have a nice day :))) smile

baoliembk

I’m afrai i dont agree with you regarding the question number nine, perhaps I’m wrong

dfantauzzi769

Of course, you are right that one can be polite through short sentences too. However, in all of the examples from work contexts in the video, we see that the longer phrase or sentence was more polite. That’s because it gives the listener even more of our time, uses gentler language and shows we are not impatient. All the best to you.

Rebecca

Afraid sorry

dfantauzzi769

I got 10/10 it’s great lessons for study and improving your skill of speech, but it is not enough.If you want to be perfect you need having someone for talking that you can understanding when someone talk you. I’ve found myself when I speaking with someone on phone, I have much trouble understand him. So anyone who want to talk with me by Skype is welcomed.

Nikola69333

You are right. Speaking on the telephone is always more challenging because we cannot see the person’s body language, which also gives us clues about the meaning. That’s why one has to go out of ones’s way to be polite on the phone. All the best to you.

Rebecca

i need to practice so that i could speak that smoothly.

David-Leo

I got 10/10 .
Thank you very much Rebecca :-)

Miramis

Thank you, teacher. I will be polite in general, because I have to improve my interpersonal relationships. See you, then.

lorenzoyoques

Great idea! All the best to you.

Rebecca

Thank you very much, Rebbeca

jalmagro

Nice video, it has helped me a lot.

NECO423

thanks Rebecca.. I got 10/10…I love your lesson..I’m very happy. You teach very well…and is easy understand what you say..:)

marcos alexandre

Thanks Rebecca. I got 10/10.. I love your lesson and I’m very happy, you teach very well and is easy understand what you say..:)

marcos alexandre

Thank you, Marcos, for your kind feedback. I wish you all the best.

Rebecca

I like this video, thanks

Yenci Morales

Thank you Rebecca.

Diego Gomes

Very simple, clear and useful lesson.
Thanks, Rebecca

byte

Thank you Rebeca,

Could you give us more of these subject, It i importand

thanks again

betcheva23

I got 10 thanks Becca nice lesson see you soon .

albertblue

Thank you very much Rebecca, this video is very clear and useful. See you. Great job.

Rashake

Thanks so much for your kind words. I am glad to know you found the lesson helpful. All the best to you.

Rebecca

I really enjoyed while listening

malakalhoribi

Hello Rebecca. Thanks for this lesson, it is very useful when answering the phone in the office, but even at home.

Aleachi

Thanks a million Ms. Rebecca.
your teaching way is astonishing,
your coaching style is extraordinary,
and your smiling manner is breathtaking
note : magic of 3(a previous lesson) .I have been your student for a month.I extremely appreciate your excellency

mfamegyptus

Welcome to Engvid, and thank you very much for your kind and generous compliments. Also, congratulations on using the magic of 3 so effectively in English. Please do explore the site to find exactly what you are looking for that will help you the most. We have many sections, and levels. I wish you all the best.

Rebecca

Dear Ms Rebecca.
Excuse me,I have a suggestion for your useful site.
would you add a separate topic for scientific researchers about technical / scientific writing?
I believe it will be helpful especially for who wants to publish in international journals
I can not thank you enough, Ms. Rebecca
my best regards

mfamegyptus

Thank you for your suggestion. It is a good one. All the best.

Rebecca

Thank you very much Rebecca. Very important lessons.

PABLO MORORO

Very interesting lesson, Rebecca. I glad that I got 100. Thank you very much and I will see you next time.

Júlio César L Sousa

Thank you

LarissaFB

May I practice with you english in private ??

Mounir10

I’m too fast answering I thought its polite sorry my mistake I’ll study again

LittleLouEltagonde

Thank you very much.
You make me happy.
Your lesson helps me much.
Although I can’t speak English very well, I will study continuously up to I’m a good speaker of English.

sniky012

Hello !
Thank you Rebecca for this video it’s very interesting.
I had 100%.

Mounir10

This comment is for every one
I’m Mounir from Morocco.
who’s want to practice with me english via Whatsapp.
Thanks.

Mounir10

Here my skype (julio.ortigoza2) i would like to do the same with you!

JGeorge

Thank u

Osman salih

Thanks a lot for this useful video rebecca, i hope you would take more vidoes about business english

muhit90

Please check the Business English section of our website for hundreds of lessons which might help you. Thanks for your feedback and all the best to you.

Rebecca

Thank you rebecca

Dina nasser

Straight to the point, as always!
Congrats. ?

UbirajaraCosta

I would like to thank you for that lesson, Rebecca.

Qaswer

Thank you very much for this useful lesson Rebecca :) I got 10 out of 10. Even though my command of English is proficient , such lessons are still helping me during my studies :) Maybe you could share some more Business English lessons with us like you did in the past. That would be great :)

Sunny-Okic

Thanks for your kind feedback. I have recorded several more Business English videos, as have our other teachers. I wish you all the best with your studies and your career.

Rebecca

Thank you very much Rebecca! I’m looking forward to new lessons :)

Sunny-Okic

It was a really great lesson.

jenny2522

Hi Rebecca, thank you so much for your lessons, I’ve learned a lot with your tips.

SidneyPalmeira

thank you Ribaca for this usefull video

smail90

Thank U for this lesson Rebecca.

Personally I’d say that I didn’t like you had put a man as the bad example against a woman as the good example. I think it had be better if two of them were man or woman. But I know it’s just a example.

Bye!

Ramiro.

The names were only chosen as an example, but yes, you have an excellent point. I will follow this pattern in any such future lesson. Thank you very much for your feedback. MY best wishes to you.

Rebecca

You must be kidding ::

Fianna-law

(sorry my english if I made a mistake).

Ramiro.

I got 10 of 10, too! Thanks a lot, Rebecca, I love you!

mazindo

Thank you very much Rebecca

velizh

Thank you

Cherafa a.naim

best teacher

mohamed baset

Thank you to much Rebeka it will help me a lot

ahmad1174

Great! Happy to hear it. All the best to you.

Rebecca

Thank you to much Rebecca it will help me

ahmad1174

Thanks Rebecca!

Polite speaking, especially when interacting professionally to external people is always important.

Would you mind if I congratulate you again?

Fabio Cicerre

May I think you again for your feedback? All the best, my polite and kind friend.

Rebecca

thank u Rebecca.i m new learner,i think that your videos help to learning English.i respect u.Than u very much

alimammadov88

Welcome to engvid and thank you for taking the time to share your kind comments. Please do look through our website – I am sure you can find many lessons that can help you. I wish you all the best.

Rebecca

Thanks a lot Rebecca!!!

aromerov

THANKS A LOT …EXELENT TEACHER.

maids16

Thanks Rebecca to be so effective teaching us. By

cesarleitao

My pleasure. Thanks so much for watching and learning. All the best to you.

Rebecca

thank rebeca for this lesson.

CART

Thank you so much Rebecca for this useful video!

isabelvabre

My pleasure. Glad you found the lesson helpful. All the best to you.

Rebecca

I got 10 correct out of 10.
:D

Thank you so much Rebecca

SinghVijay

Thank you Rebecca for this video which is my first finish lesson on the web.

Alfred Huang

hello, Rebecca
how to pronounce “wound” as a noun and “wound” as past tense of “wind”?
wound=food=mood
wound=band=land
is that scale right?

fahdbensalman72

Wound as a noun rhymes with mooned.
Wound as a past-tense verb rhymes with found.

All the best to you.

Rebecca

Thanks Rebecca!

Gallogher

Thanks Rebecca!

manuelvillalobos

Thanks a lot for your reply, Ms. Rebecca.
I study about four lessons every day
and I am thrilled that I have explored your useful, helpful and fruitful site
All the best to you

mfamegyptus

you are the best Rebecca :) thank you

Juri - Gen

I got 10 of 10.
thanks Rebecca

Sheldon Wong

9 out of ten is not bad! So much things to learn.

Caloy

i got 10 correct out of 10..Thanks Rebecca

Rohit Das

hello Rebecca
how to use “worth” and “worthy” as adjective?

fahdbensalman72

Thank You Rebecca Now Its easy to identify the polite expression

Venkat Vamshi

i want practice my English with someone especially in talking , any volunteer here ?

nada91

yes i also want to practice

hakbari

u should use skype for improving u r conversation

samtrue

Hello Rebecca,
What is the real difference between “woollen” and “woolly” as adjective? And which one is stronger and closer to the noun “wool”?

fahdbensalman72

Thank you Rebecca for explanation.

Carlos Rangel

hi! nada91, i volunteer because like you i want to practice my english especially english spoken,

Riuja26

thank you engvid.com i learn a lot from you with your great and amazing teachers

Riuja26

i got 9 out of 10

hakbari

THANK YOU

rogya123

Hello from Kazakhstan! Thak you for your lesson

Bilimzhan

Thank’s Rebecca, it’s a great explanation, i got 10 out of 10 !

RodrigoStudent

Thank you Rebecca. I can understand perfectly your conversation.

sairgo

OH my God, i got 9 of 10. thanks so so much……

Castro de Leon

Hi Rebecca firstly I really want to thank you for u r video. I saw one video where you taught some time we don’t use preposition at the time . I have almost understand the concept but few questions I have .
We have been receiving some messages in every half an hour .
He does the job in night shift
In every time I see him

I have written three sentences .could you pls check and let me know is it right or wrong if it right so why because I am indicating time

samtrue

hello…Rebecca…its really a great lesson. it is very useful..hope you will be with many more new topics

vidya maddila

Thank you so much Rebecca. I’ve got 10 of 10

teerawat1985

Ty so much mrs. rebecca

kotoz

WAY OF DEALING

jaugham

thank you very much,impolite people bothering me and make me disappointed all the day so i hope those people watgh this vedio

Sanaryia4

Thank you ms rebacca :)

Mari-m

Thank you Rebecca. This lesson is very easy to understand and useful.

Meltymeow

Thank you so much Rebecca

zoma

wow I got 10 correct answer. thank you very much.

Orio253

I got 10 of 10 thank you Rebecca

zaool

Thanks so much rebecca

Mariela 31

10 of 10 ^^

Zahraazozo

Will there be another wonderful lesson about using modal verbs, please!

konatefalaye

thank you very much rebecca….

rishu1434

Hello, teacher Rebecca! Thanks for your video. It is such a wonderful way to be more polite at speaking English.

My Best Regards.

ilma

When you on the phone , eventhou people can’t see you, they can hear your smile and your warm . Very nice quote.
Thank you rebecca for help :)

mercy elsa realist

thank you for this lesson very help full for sales jobs

Angaria

Thank you for this lesson

Khanhaseeb

Hi Rebecca! Interesting lesson to pick!
I have a suggestion that you make a lesson about the legal system that deals with immigration, application form, visa/passport terminology and all that specific information you need to grasp on the law, consulate or embassy level (since people get confused and find it complex to understand very formal words/expressions before filling documents)
The lesson should illustrate the people, paperwork and places of that kind.
Thank you

omaxios

Thank you for this lesson,it’s easy to understand and helpful.

sophialeung92

Thank you very much techer Rebecca I got 9 of 10

Vugar Beshirov

very helpful, i will practice that with my roommate in conversation today.

Hoai Manucians

Thank you very muchos, Rebeca.

Ascen

thanks for your efforts

ahmedelsrogy

thank you please add me on skype i want to talk to you in english any one add me who want to speaks my skype id usman.ghani1663

usman ghani123

Thank and regards, Ms.Rebeca.

Toe Naing Oo

I have got 8 correct of 10
Thanks Rebeca

ammar90eng

I’m enjoying because of studying Eng.

hkholy

I got 10!! Thank you very much Rebecca…

Nallyver

very useful !! thank you.

Toonie

Many thanks Rebecca it’s really of very useful

izzu

Dear Rebecca,
Short lesson but very useful.
Best regard.

Peter

thank you very much
have a nice day

ozcelik

So good!

ngoannguyen

Very nice Rebecca! I always use short answers and question, but I never thought it’s wrong ;)

Meny thanks !

touden

I got 8 again out of 10 heheh better luck next time

seokhak

Hello Ms.Rebecca. I would like to say very thank you for your video . I got 10 after i watched your video. I will use the polite conversation from your video at my work??

Modtanoy

Rebecca, could you give me advice how can I improve my speaking. I have a problem with express my thoughts. Thank you

MariaLev

AWSOME I LIKE THIS. I GOT 10 OUT OF 10

Samnangso

I got 8 correct of 10.I must be more attention

idemtilda

Believe it or not, been polite has given me the opportunity to have several promotions and awards in my work place, thank you Rebecca I’ve learned a lot in this lesson.

carlosjay2179

I got 100 marks. Thank you. Your explanation is very clear.

Wai Wai Htun

Thank you Rebecca polite and impolite make me understand better English language.

Karmine

Hello im now start help me how can i start?

Mohsenfar20

Thank you Rebecca, when I hear you I imagine your smile.

beernaard

oh my God! i think it’s necessary to study more.

Dilma Costa

thank you so much about everything good lesson

ahmed Ebid

Thank you so much Rebecca it was a great lesson

nadia

Thanks

Samson12

Thank you Rebecca,
As always, very interesting

Ali Alkolaib

Thank you, Rebecca for your lessons

Mohsen Tatoo

I really understand the lesson. And I got 10/10… Here is my skype felipemal2016. Add me… lets improve our english..
Saludos!!!

Felipe2020

Thanks Rebecca, i thinks this tips are very important to comunicate more polite with another people. I´m glad to learn more with you.

antunesbruno

Thank you so much Rebecca! It is going to help me :)

Juneysi

Great site for studying or improving English, thank you so much for this lesson:)

Olya Vavilova

i got 9 that is awesome question thanks rebecca :)

Jimboy

Thank you Rebecca for teaching me good expressions about customer service.

withyscho

thank you for all rebecca.. :)

Emek2run

It was nice I practiced 10/10

Ahmad Jan

Thank you so much Rebecca

abdelghafour

I got only 90.
Because I missed quiz no.3 ” Not polite” and “Polite”. :'(
Anyway, Thanks a lot Ms. Rebecca.
It helps my ENG conversation. (y)

Cho Cho Thet Lwin

it was so effective thanks for these all efforts which u had done with us lol

minepower

i have been looking for a specific points which will lead me to be a professional in customer service field

minepower

I got 10 out of 10
thank you, teacher Rebecca!! :)

GabbyCast

Happy I scored 100 the full. This is the video of yours I’ve seen first. Since I’m working in Call centre, it’s very useful for me to improve the phone etiquette. Thank you so much Rebecca.

Smmusthafa05

Thank you for your lesson, it is interesting. I really like it. I learned english 10 years however my english is bad now :((.

Isabella Trinh

thank you teacher Rebecca.
The lesson was very clear; I got 10/10 :)

aydo

Dear teacher, I got 10 out of 10. Thank you very much.

Zehmudassar

I agree with you
I like your videos

KANTA RAJESH

Thanks teacher Rebecca for your nice lessons.

Sweet alma

Oh ! What a lesson!
All the love !! ^_^

obadahassan29

that’s it.

Novak Dean

I got 9/10 thats bcoz I didn’t pay attention to the question

Pravocab

good lesson
i got 10 out of 10
thank you

k.abed

Dear Rebecca , you are one of the best ! Thank you very much .

Soei

I got 10 of 10 :) thank you Rebecca…

Sajid

I got 10 of 10 too.
Thank you for the class.

Paulo Henrique Sa vale

Thank you¡

RafaelMFlores

I got 10 to 10, this video was very good!

Marykita

It’s an useful lesson. Well done!

chi rieng minh em

i ot 10 of 10 yes!!!!! thnks♥

Jehogaray

Surpreendido!
É um modo bastante practico que encoraja a quqlquer um em prosseguir estas aulas de ingles. Muito obrigada, vamos continuar

Ferrasa

Moderator note:

Thanks for taking the time to leave a comment! However, please comment in English next time. This is your chance to practice!

Cat on a Roomba

engVid Moderator

I got 10:) Thank you Rebecca.

Lisdey Subero

I have got 8 /10 ………………Bad student

MohDiy

By speaking, many people become impolite inconsciously. So, we have to promote polite way of speaking as we learnt from this lesson. We do realize that. I got 10 correct out of 10. Thanks Rebecca

Basilide

Thank you.

Bawazeer

It doesn’t cost us anything by being polite. Politeness is the name of the game.

marcio rezende

Thanks. I heard your smile.

ezesunday

It was a good lesson….!

Jakub Alvarez

Hi, Rebeca! This lesson is very helpful, thank you very much for it!

Alikat

thanks~

sodojsa

Thank you very much Rebecca!

sere93

Thanks a lot, Rebecca! All the best!

Aica1111

Hi Rebecca , I Really like your classes.

Thanks

henriquecmp

I got 10 out of 10

cadanoleah

Rebecca thank you so much for this wonder for lesson.

Elsabrosojr

Hi, everyone!
Rebecca thank you very much for helping us to improve our language skills. This lesson was great and it helped me a lot since I’m going to start working in a call center as a customer service agent.

Luz De La Rosa

It helps to _________ while you are speaking on the phone. People can hear it.
eat
burp
whisper
smile
cry.

*I answered Whisper! But it was SMILE.
Thank you for the knowledge.

Hamood Ali

Thank you very much.It was an informative lecture.

Author Rakesh

Thank you very much, This lesson was great.

Al72

Your lesson was great! It helped me a lot, thank you.

Leticia Najera

i got perfect score .thank you

Chrizalie

thank you so much

kaarim

Thank you very much for this lesson. I’m actually planning on getting a job as a customer service agent soon, so I’m polishing my fluency in English. And this lesson is perfect to get things started.

chitsume

Thank you Rebecca..

jesuherc

Thanks, Rebecca! We should be polite in speaking.

Abdulateef

thank you rebecca it will help me, because i want to work in BPO company..

shinalyn

Thank you so much, it’s very useful video and you are awesome. Here you go ✌✌?

Mena Agaiby

Very Useful Lesson.. Thank you

Phenom2255

Great Rebecca.
Thank you o/

Ilo.iG

You got 10 correct out of 10.

thank you…

M kartal

thank you very much Rebecca

Alex-1956

Great lessons, thank you.

Miya76

good morning guys i think these are a few errors or way how speaking that you we do not pay attention so mcuh while we speak there are essetial for speaking corrently on phone ir with formal native people i guess when you swpeak with a weird person it is good way to speak politely you then can speak the way you like when you have long time by meeting the person

Luis Alberto Mateo

native people do not like to speak with students who do not know how using well the property word to communicate you askr by yourself why this guys does not want speak fluently with because it is the same when somenoe do not know how to speak spanish you tired of hearing right away we should put in their shoes we usually kill the word pronuntiation this siund bad it even worse it is not our language we have to respect the languague…

Luis Alberto Mateo

I got all the answers correct thank you Maam Rebecca I found all your videos helpful

Krisnashain

Thank you, Rebecca

Jesan Chuang

Thank you, Rebecca. I am very grateful for this lessons.

R0MRa

Hi guys, How are you guys doing? My name is Alex, I am currently trying to apply in a call center but I need to practice some interview questions is there someone here to practice with? we could practice English by calls or video call if you want, hope you have a great day.